Monday, November 14, 2005

.the end of a padini fiasco.

ok, i know it's been such a long time since this... however, due to time constraints (lazy lar) and examinations (excuses) I cannot be faulted ok?

the stress level for discourse analysis alone was ELECTRIFYING. dr.U's scary face does not really help matters. I mean, she is clever, that I have to hand it to her. but her "I don't give a fuck about you" attitude can really get on nerves sometimes. She really should not only bury herself in DA books. Go find some consolation in Communication books I say. It will certainly help eleviate your status in the hearts of many. Yes I say this as an advice because I like the subject but not the experience. She was a good one. She taught us to see things from a different perspective and be critical but still, respect cannot be mistaken for solidarity.

anyway, back to the topic.

after my letter of complain to Padini, Mr. Chan(Executive Director) e-mailed me. telling me that he will investigate stuffs and get back to me asap.

true enough in a few days, he e-mailed me back with his telephone no. asking me to either personally call him or leave him my phone number so that he could personally discuss the matter with me.
I have had an investigation done into the incident concerned and am indeed very disappointed that something like this had to happen while the company is actually in the midst of promoting a customer-centric culture.

I wonder if it is not too much to ask if I could have your contact number so that I can personally speak with you and provide you with an explanation of the incident. Considering how the festive holidays are just round the corner, I really do hope to have this whole matter resolved as soon as possible so that it would not look as if we were dragging our feet over the matter or being insincere in our efforts to address the issue.

Or alternatively, if you do not wish to have your contact number divulged, I can be contacted at 03 xxxx xxxx. This is my direct line and should you call and I do not answer the telephone, it means that I may have stepped out of my office to attend to meetings or perhaps even to answer a call of nature. By the way, I will be away for the whole of next week and if I cannot get to speak with you by this Friday, I hope to do so some time after next week.

I left him my contact no. and he called me after the deeparaya holidays.

He then proceeded to explain to me that the personnel involved was not supposed to catch me without solid proof. They are not permitted to catch a customer on account ofsuspicion. the customer always gets the benefit of a doubt.

all in all, he said that it was a fault that they are willing to bear.

they offered compensation.
Once again I would like to thank you for your kindness and patience in dealing with the matter. As a token of our appreciation, we will be sending you RMxxx worth of Padini Gift Vouchers for your spending pleasure. We will have the item sent to you over the next few days or so either by Poslaju or by courier.

I hope that you will continue to shop with Padini and perhaps you may also write to me or to our CCR dept again should you have any other suggestions for us to consider in raising our levels of customers service.
true enough, this came into my mail in two days.




so all in all, i guess the matter is resolved but i still doubt i will step into City Square's Padini again. Maybe in other shopping malls but definitely not this one.

adios.

4 comments:

suanie said...

don wan ar? GIMME LAH :P :P :P

actually nah, i don't wear padini anymore :P

Peter said...

It is heartening to read that Padini took responsibility for their mistakes and made amends.

et said...

eee..so nice! :)

J!MMY said...

suanie : actually wan to give you wan but you say dun wan. hahaha

peter. yes, definitely. at least i know consumers are still important.

et : muahahahaha!

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